Refund and Return Policy

At Thamarat Al-Fawaz for General Trading Ltd., we strive to ensure your complete satisfaction with your purchases from our website https://alfawaz.com.iq (the “Site”). If you encounter any issues with the product you purchased, we offer a specific refund and return policy to assist you.

Return Policy

You are entitled to request a return within 3 days of receiving your order, only if the product has a manufacturing defect or fault.
Returns will not be accepted for products without manufacturing defects or for products showing signs of use or damage due to improper handling.
Proof of purchase must be provided with the return request.

Return Process

To initiate a return, please contact our customer support team through the contact information provided on the Site.
After confirming the return request and verifying the defect or manufacturing fault, we will arrange to collect the product from your address or provide instructions on how to send it to us.
No shipping costs will be incurred by the customer if the product is defective or has a manufacturing fault.

Refund Policy

Once we receive the returned product and verify its condition and the presence of a defect or manufacturing fault, we will process your refund.
The refunded amount will be returned using the same payment method you used for the purchase.
For electronic payments, the refund process may take 7 to 14 business days depending on your bank or payment service provider’s policy.